Data-Driven Decisions with Powerful Analytics
Unlock actionable insights from every conversation. Custom dashboards, real-time KPIs, and comprehensive reports help you optimize your customer communication strategy.
See Everything, Miss Nothing
DialogTab Analytics transforms raw conversation data into clear, actionable insights that drive better decisions and better customer experiences.
Custom KPI Dashboards
Your metrics, your way
Build personalized dashboards with drag-and-drop widgets. Track the KPIs that matter most to your business — from first response time to revenue per conversation.
Conversation Intelligence
Insights from every interaction
Analyze conversation patterns, sentiment trends, and topic distributions across all channels. Understand what your customers are talking about and how your team is responding.
Why DialogTab for Analytics?
The most comprehensive analytics suite built specifically for customer communication teams.
Agent Performance Insights
Detailed scorecards for every agent — response times, resolution rates, customer ratings, and productivity metrics — all updated in real time.
Channel Comparison
Compare performance across WhatsApp, Instagram, Facebook, Telegram, email, and live chat. Discover which channels deliver the best customer experience and ROI.
Goal Tracking
Set measurable goals for response times, resolution rates, and customer satisfaction. Track progress with visual indicators and automated alerts.
Automated Reports
Schedule reports to be generated and emailed daily, weekly, or monthly. Keep stakeholders informed without manual effort.
Real-Time Dashboards
Monitor live metrics across all channels — active conversations, queue depth, agent availability, and response times — updated every second.
Trend Analysis
Identify patterns in conversation volume, customer sentiment, and agent performance over days, weeks, and months. Spot issues before they escalate.
SLA Reporting
Track SLA compliance in real time. Drill down into breaches by team, channel, or time period. Set up proactive alerts to prevent SLA violations.
Custom Report Builder
Create tailored reports with drag-and-drop fields, custom filters, and flexible date ranges. Save templates for recurring reporting needs.
Cross-Channel Analytics
Unified analytics across WhatsApp, Instagram, Facebook, Telegram, email, and live chat. Compare channel performance side by side.
Data Export & API
Export reports in CSV, PDF, or Excel. Use the Analytics API to feed DialogTab data into your business intelligence tools and external dashboards.
How It Works
Start getting actionable insights from your customer conversations in minutes.
Connect Your Channels
DialogTab automatically collects analytics data from every connected channel — WhatsApp, Instagram, Facebook, Telegram, email, and live chat.
Build Your Dashboard
Choose from pre-built dashboard templates or create your own. Drag and drop KPI widgets, set date ranges, and apply filters for the exact view you need.
Act on Insights
Use real-time data to optimize team performance, improve response times, and deliver better customer experiences. Schedule automated reports to stay on top of trends.
Analytics That Drive Results
Three pillars of insight that help you understand, optimize, and scale your customer communication.
Operational Metrics
Track the metrics that keep your support operation running smoothly.
- First response and resolution times
- Conversation volume and queue depth
- Agent utilization rates
Customer Insights
Understand your customers better with behavioral and satisfaction data.
- Customer satisfaction (CSAT) scores
- Net Promoter Score (NPS) tracking
- Customer effort score (CES)
Business Impact
Connect communication metrics to business outcomes and revenue.
- Revenue per conversation
- Cost per resolution
- Conversion rate from support interactions
Frequently Asked Questions
What metrics does DialogTab track?
DialogTab tracks 50+ metrics including first response time, resolution time, customer satisfaction (CSAT), Net Promoter Score (NPS), conversation volume, agent utilization, SLA compliance, channel performance, and more.
Can I create custom reports?
Yes. The custom report builder lets you select any combination of metrics, apply filters by channel, team, agent, or date range, and save templates for recurring use. You can also schedule reports to be emailed automatically.
Does DialogTab offer real-time analytics?
Yes. Dashboard data updates in real time with auto-refresh. You can monitor live conversations, queue depth, agent availability, and response times as they happen.
Can I export data to external BI tools?
Absolutely. DialogTab supports CSV, PDF, and Excel exports. The Analytics API allows you to programmatically pull data into tools like Google Data Studio, Tableau, Power BI, and custom dashboards.
How far back does historical data go?
DialogTab retains full analytics data for the lifetime of your account. You can analyze trends and compare periods going back to day one of your usage. Enterprise plans include extended data retention with higher resolution.
Need Custom Analytics or BI Integration?
Require specialized dashboards, custom KPI formulas, or deep integration with your business intelligence stack? Our analytics team can build it for you.
Contact Our TeamReady to Turn Conversations into Insights?
Join hundreds of businesses using DialogTab analytics to make smarter decisions and deliver better customer experiences.